Privacy Policy

Window Coatings Pty Ltd (ABN 58 635 324 745) trading as UV Window Coatings
Effective Date: 01 October 2025

UV Window Coatings (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose, and protect information about you when you interact with us or use our website uvwindowcoatings.com.au.

1. What information we collect

We may collect personal information such as:

• Your name, address, phone number, and email address
• Business name and contact details (for commercial projects)
• Property information relevant to quoting or installation services
• Photos of windows, doors, or other areas you provide to us for quoting or installation purposes
• Photos we take onsite during or after installation for record-keeping, quality assurance, or marketing purposes
• Payment information (processed securely through third-party providers)
• Any information you send to us via email, online forms, or phone calls

We may also collect non-identifiable information when you use our website, such as IP address, browser type, device information, and pages visited (via cookies and analytics tools).

2. How we collect information

We collect information directly from you when you:

• Request a quote or make an enquiry
• Provide photos of windows, doors, or other areas for quoting or installation purposes
• Allow us access to your property where we may take photos as part of our service process
• Book a consultation or installation service
• Subscribe to our mailing list or complete forms on our website
• Communicate with us via phone, email, or social media

We may also collect information indirectly through:

• Publicly available sources
• Our service partners (e.g. payment processors, warranty providers such as 3M)

3. Why we collect your information

We collect and use your information to:

• Provide our products and services
• Respond to your enquiries and provide quotes
• Process payments and manage accounts
• Deliver warranty and after-sales support
• Improve our website and customer experience
• Maintain records of work completed, including installation photos
• Use photos of completed work for promotional, marketing, or training purposes
• Send marketing communications (if you have opted in – you may unsubscribe anytime)
• Comply with legal obligations

4. Disclosure of your information

We may share your information with trusted third parties, including:

• Our employees, contractors, and installers (to deliver services)
• Payment processors and financial institutions
• IT and website hosting providers
• 3M and other suppliers for warranty or product support
• Professional advisers (e.g. accountants, insurers, legal advisers)
• Government authorities, if required by law

We do not sell or rent your personal information to third parties.

5. Storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes secure systems, restricted access, and staff training. However, no system is completely secure, and we cannot guarantee absolute security of your data.

6. Cookies and website analytics

Our website uses cookies and third-party tools (such as Google Analytics) to help us understand how visitors use our site. Cookies do not identify you personally but help us improve website performance and marketing. You can disable cookies in your browser settings, although this may affect functionality.

7. Access and correction

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out-of-date, or incomplete. To do so, please contact us using the details below.

8. Marketing communications

If you have provided your details, we may send you updates about our products and services. You can opt out of these communications at any time by clicking the unsubscribe link in emails or contacting us directly.

9. Overseas disclosure

In some cases, personal information may be processed or stored outside Australia (for example, by cloud service providers). Where this occurs, we take reasonable steps to ensure your data is handled in accordance with the Privacy Act.

10. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with the effective date noted at the top.

11. Contact us

If you have any questions or concerns about this Privacy Policy, or if you would like to make a complaint, please contact us at:

UV Window Coatings
(Operated by Window Coatings Pty Ltd, ABN 58 635 324 745)
Email: mail@uvwindowcoatings.com.au
Phone: 1300 137 036
Website: uvwindowcoatings.com.au
Address: 4/28 Enterprise Drive Rowville Vic 3178

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.